Privacy Policy

1. Introduction

Wivarr ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service"). Please read this policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and other details you provide during registration.
• Financial Information: Bank account details, transaction history, and wallet balances required to process payments and withdrawals.
• Device Information: Device type, operating system, unique device identifiers, and mobile network information.
• Usage Data: Information about how you interact with our Service, including pages visited, features used, and time spent on the app.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process transactions including bill payments, airtime purchases, and withdrawals
• Send you transaction confirmations and receipts
• Verify your identity and prevent fraud
• Communicate with you about updates, promotions, and customer support
• Improve and personalise your experience
• Comply with legal and regulatory requirements

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Payment Processors: Third-party payment providers (e.g., Payaza) to process your transactions securely.
• Service Providers: Trusted vendors who assist us in operating the Service, such as cloud hosting and analytics providers.
• Legal Authorities: When required by law, regulation, or legal process, or to protect the rights and safety of Wivarr and its users.

5. Data Security

We implement industry-standard security measures to protect your personal information, including encryption of sensitive data, secure server infrastructure, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. We may also retain your data as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Withdraw consent for data processing where applicable
• Object to the processing of your personal data

To exercise any of these rights, please contact us at hello@wivarr.com or use the Delete Account page.

8. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: hello@wivarr.com
• Phone: +234 (0) 916 260 0043
• Address: B5 Gwarinpa Ultra Modern Plaza, FCT Abuja